The statistics interface of Asterisk. New version, new features

As I expected, finishing previous publication, my journey was just beginning and there is still a lot of achievements.

Throughout this, almost two months, the Odyssey there are many interesting and significant for project statistics of calls to IP-PBX Asterisk.

First, a dedicated server from a company ServerClub are still with us, for which they thank you. Secondly, on the way, we were joined by a sensible friend komivlad, actively joined in the development. And together, roll up our sleeves, we were able to implement several new, useful features.

What I hasten to inform you. Here are some of them:

the

the
• Added the ability to load and display the logo
the
• Create groups, add users and view reports in the context of these groups
the
• Added supervisors. Now you can assign each supervisor group/queue reports which they can view
the
• View statistics of incoming calls in the context of each "external" numbers, i.e., how much incoming for the period was in each room
the
• General log of calls (both local and external)
the
• fixed a bug with incorrect calculation included in Asterisk 12+ for all reports
the
• export reports to Excel

First, a screenshot:



And under the cut I will describe and demonstrate major innovations in detail. And of course, there you will find a small gift.

the

Innovations

Let's review all marked to kata, items.

the

Added the ability to load and display the logo

Upload your logo and it will be displayed in multiple interface blocks, as in the screenshot:



the

Create groups, add users and view reports in the context of these groups

You can have multiple sales teams or groups of "cold calls". Using this feature, you can group all the PBX users, and view reports in the context of these groups. For example, add a group of "Hunters":



And view the report proceeds in the context of this group:



the

Added supervisors. Now you can assign each supervisor group/queue reports which they can view

Supervisor may be the head of the Department, branch or division of the company. The person you want to grant access to all the data, not the PBX, but only to view reports, search and listen calls of specific groups of users or queues Asterisk.

On the corresponding page:



Added, edited and turned on and off access for supervisors.

the

View statistics of incoming calls in the context of each "external" numbers, i.e., how much incoming for the period was in each room

Asterisk can be connected to a number of city phone numbers and sometimes important to estimate how many received calls on each of them on a certain date and time. In the menu item "Settings — Number" entered phone numbers of the company and the contexts of each of them:


The report, "Summary statistics for external numbers" displayed in the first screenshot to the cat.

the

Total calls (both local and external)

Several comments to the previous post, email and social.networks were asked about the General call log. Plus, this item was one of the first in our TODO list.

The menu item "Statistics" has undergone changes and has shared in the "External calls", where only display incoming/outgoing in the world, and "All calls", where you can find all calls in the database Asterisk'.

the

fixed bug with incorrect counting of incoming to Asterisk 12+ for all reports

Since versions of Asterisk 12+ logic module the CDR has changed. For example, Asterisk has a waiting Hunters with the strategy of call distribution ringall. And there is a landline phone number 111-222-333, incoming calls that are sent to this queue.

Earlier, when you receive a call, the CDR fell one entry and this call is marked as Answered.
In Asterisk 12+ in the CDR records will fall as much as operators in the queue. Several modifying sql queries and writing code, we were able to circumvent this feature of Asterisk and display the correct figures.

And finally, the latest but not the last in the way of our March issue.

the

Added export reports to Excel

Perhaps you noticed the Excel icon in the first screenshot. Now, by clicking this icon on the Main in the context of the Incoming or Outgoing calls you will receive. xls report file for the selected period.

the

Terms of service. Plans

At the moment we offer 2 ways of cooperation in product Stat.ViStep.RU:

— Local version, for permanent use

Available as a docker container. Installed on your server (VM) on the local network.
And, accordingly, the web interface is also accessible only in local network (NAT decides, no doubt, but not everyone is suitable).

It does not matter how much you have Asterisk's, because on a separate VM you can run as many containers as you need and connect each to a particular Asterisk server (or rather the database Asterisk'a).

All updates will be available to you at no additional charge.

Cloud version

Installs a script that synchronizes all the data from the server (and database records) of a telephony client on a cloud service. If you choose this version of the web-interface is available from any point of the globe where there is access to the Internet at the address stat.vistep.ru

Assistance in installing/configuring free product in both variants.

All the details you can learn contacting us at sales@vistep.ru

future plans:

the

the
• entry/exit of agents from the queue
the
• average handling time of calls each employee

the

Conclusion

Another March behind. A log book added another batch of impressions and milestones of the journey... And now, the time camp comes to an end. Route future route planned we set off again to conquer new "trails, rivers, seas and peaks"...

as a present today 10% discount on your chosen version of the product!

If you need help in configuring Asterisk, I would be glad to us at support@vistep.ru.
For cooperation, the terms of service and else, waiting for letters in the sales@vistep.ru

Let me remind you — all my contacts are in profile and I will gladly answer your questions in the comments.

Thank you for your attention and excuse me, all!

Article based on information from habrahabr.ru